About Project

An Integrated Service Management Portal that offers more than just tracking service requests. This sophisticated application stands out by automating the quotation process, promptly sending them to users and seamlessly gathering their approval for service completion. One of its standout features, the virtual shelf, meticulously mirrors the positions of devices on the actual shelf, ensuring organized inventory management. Furthermore, the system smoothly integrates with an accounting portal, ensuring financial aspects are well-bridged with service management, thus providing a holistic solution.

Key features

• Service Request Lifecycle: Comprehensive tracking from device collection to delivery with integrated communications.
• Automated Quotation System: Streamlines the process of sending service quotes and collecting user approvals.
• Virtual Shelf Management: An innovative feature that replicates real-world device positions for efficient inventory tracking.
• Accounting Integration: Seamlessly links with an external accounting portal for holistic business management.
• Custom Reporting and Analytics: Offers insights with KPIs, available in both PDF and Excel, tailored to the company's needs.
• Security and User Management: Incorporates user access controls, roles, and detailed permissions, ensuring data safety and integrity.
• Robust Backend Technology: Leveraging the power of Laravel and MySQL for a stable, reliable, and efficient system backend.